Frequently Asked Questions
Please send us a message with what you would like to order. We will reply to you with more information on stock and delivery options. The total cost will be calculated, and you will be offered to pay via Thai bank transfer or PayPal. Your order will be shipped ASAP and you will get it in 1-2 days.
It is delivered in 3 ways:
- Grab to your door (within Chiangmai)
- Kerry Express to your door (everywhere in Thailand)
- SCG chilled delivery (to many destinations in Thailand, namely:
- Bangkok and the greater Bangkok area.
- Chonburi (including Pattaya)
- Nakhon Ratchasima
- Chiang Rai
- Khon Kaen
- Surat Thani
- Koh Samui
- Koh Phuket (Muang district)
Yes, all Clean Chocolate products are vegan. They are created for people with restricted diets. We use only unrefined organic coconut sugar as a sweetener as well.
We are located in Sansai Luang, Chiang Mai. It is a production location that is not open for visits. If you are looking for an opportunity to physically see the products, please check the list of places that sell Clean Chocolate. Please notice not all of the products are available at physical locations.
Thank you for the question! We send products with Kerry Express/Grab/Chilled delivery. We will advise on options upon receiving your order. There is an option to add ice gel packs and we will honestly reply to you on melting possibility depending on your location. We want you to enjoy Clean Chocolate and not to be disappointed!
Please store chocolate bars & truffles in the fridge.
Bonbons/truffles/bars with fillings can be frozen if needed and kept for 2 months. In the fridge they can be kept for two weeks.
Dark bitter chocolate bars can be stored in the fridge for 2 years. Make sure they are enclosed so no smells alter the taste of chocolate.
White, milk & coconut vegan chocolate bars can be kept for 6 months in the fridge.
Chocolate spreads & nut butters can be kept 6 months outside of the fridge and 1 year in the fridge.
Chocolate blocks, cacao butter can be kept outside in the cool dark space.
Cacao beans, nibs and tea can be kept in the room temperature.
Some of the products are suitable for keto diet. These are: 100% chocolate, coconut butter, cacao butter, cacao beans and nibs, and cacao tea.